Take your Customer support from good to great
Implementing a great software solution for your help desk will not only delight your customers, it will make your job easier.
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Everything you need to offer fast and helpful customer service
delyte is a powerful ticketing platform that keeps you organized, speeds up time to resolution, gives you visibility into every issue, helps you resolve every call with one touch giving your customers a better support experience.
Everything you need to offer fast and helpful customer service
delyte is a powerful ticketing platform that keeps you organized, speeds up time to resolution, gives you visibility into every issue, helps you resolve every call with one touch giving your customers a better support experience.
Customer support that helps you conquer the chaos
delyte is a game changer when it comes to helping to deliver awesome customer service. It provides great visibility and central control in dealing with help desk issues to ensure that your customer's concerns are resolved quickly.
Productivity/ Workflow
Workflows and automation help agents speed through repetitive tasks
Analytics & Reporting
Use advanced analytics to get the insights you need to make faster, smarter decisions
Productivity/ Workflow
Workflows and automation help agents speed through repetitive tasks
Analytics & Reporting
Use advanced analytics to get the insights you need to make faster, smarter decisions
Multi-channel
Easily connect with customers via email, phone, web-to-text; it's like having a virtual office
Mobile
Support customers requests from anywhere and be more productive than ever
Multi-channel
Easily connect with customers via email, phone, web-to-text; it's like having a virtual office
Mobile
Support customers requests from anywhere and be more productive than ever
Streamlining support to better serve customers
Wander Wisely is a travel agency that specializes in putting together self-guided luxury tour packages for travelers on a budget. They were using several different tools to manage support processes and were looking for a single platform could manage inquiries from multiple channels.
Within minutes of deploying delyte agents were able to reply to emails, answer customer calls and chat with customers and close out tickets quickly. There is no more switching between multiple tools. No more missing out on follow-ups and delaying replies.
Provide excellent support that will delight your customers
Set your agents up for success with workflow and automation tools
Set your agents up for success with workflow and automation tools
Manage multiple brands with self-service support for each of your product lines
Manage multiple brands with self-service support for each of your product lines
Bring all your support requests into delyte from multiple channels to speed up ticketing
Bring all your support requests into delyte from multiple channels to speed up ticketing
Automatically categorize, prioritize, and assign tickets to the right agent or group
Automatically categorize, prioritize, and assign tickets to the right agent or group
Make informed business decisions with insights from advanced analytics
Make informed business decisions with insights from advanced analytics
Create a mobile-optimized support center, so customers can get the information from any device
Create a mobile-optimized support center, so customers can get the information from any device
